I got my start in SaaS writing Help Center and Knowledge Base content for big brands. My favorite part was learning to write in ways that felt frictionless to users, because it was a kind of empathy: People found our content when they were frustrated. They needed human, streamlined content that helped them get on with their day, which is (strangely) hard to do.

Some articles I worked on include:

• How to redeem the ASUS + Dropbox promotional offer
• What are the age requirements for using Dropbox?
• Fix syncing problems in Dropbox
• How to download books from Google Play
• View & delete your Chrome browsing history

It's not that "people don't read." Text is a design element--but your brand still needs a story.

• B2B: Kopius
  This company was undergoing a rebrand after a merger. The biggest challenge was taking the existing webpage copy, which was engineering-and-jargon heavy, and making it accessible without losing our audience, which was tech-savvy executives.
• B2C: Lightcurve
  This site is an ISP in Washington. It had changed its name and wanted to overhaul their brand in the process. I rewrote much of their website copy, and I also write emails and promotional copy for them through Veer.